International SST Responsibilities
International SST is responsible for ensuring the following business activities occur on a day-to-day/week-to-week basis:
- Perform weekly reports on AMPATH, MANLAN, PIREN, TransPAC, WIX
- Perform Monthly Metrics on ACE, AMPATH, MANLAN, PIREN, TransPAC, WIX
- Perform Quarterly Reports on ACE and Administrative IRNC Report
- Daily International Ticket Review of anything created past 24 hours
- Routine Monthly Nightshift Training regarding Changed/New processes
- Attend Weekly International Meeting on Tuesday
- Attend Weekly Research Focus Team Meeting on Wednesday
- Attend Biweekly SST meeting and Internet2 Focus Team on Tuesday
- Attend Monthly IRNC meeting on Thursday
International SST is involved in the following frontline activities during shift:
- Reviewing existing tickets view Tickmon.
- Monitor ongoing Alarms via Alertmon and Alerts inboxes.
- Review ongoing mailboxes for actionable items
- Perform GST on the spot training for ticketing and email issues
- Perform backup coverage to GSTs
- Perform daily question and answer
International SST is involved in the following off-frontline activities during shift:
- Updating existing WebGUI documentation
- Reviewing Database contacts and appending DB updates as needed
- Engagement with International engineering groups (AMPATH, PIREN, Intl GRNOC) for systematic process deployment updates
- Perform network buildout coordination and follow-up for new network additions
- Backup to I2 SST Weekly OPS Call
- Guide and advise staff on abnormal situations during SV and LGST absence
- EITS point person for GRNOC Hardware and Software trouble