International SST is responsible for ensuring the following business activities occur on a day-to-day/week-to-week basis:

• Perform weekly reports on AMPATH, MANLAN, PIREN, TransPAC, WIX
• Perform Monthly Metrics on ACE, AMPATH, MANLAN, PIREN, TransPAC, WIX
• Perform Quarterly Reports on ACE and Administrative IRNC Report
• Daily International Ticket Review of anything created past 24 hours
• Routine Monthly Nightshift Training regarding Changed/New processes
• Attend Weekly International Meeting on Tuesday
• Attend Weekly Research Focus Team Meeting on Wednesday
• Attend Biweekly SST meeting and Internet2 Focus Team on Tuesday
• Attend Monthly IRNC meeting on Thursday

International SST is involved in the following frontline activities during shift:

• Reviewing existing tickets view Tickmon.
• Monitor ongoing Alarms via Alertmon and Alerts inboxes.
• Review ongoing mailboxes for actionable items
• Perform GST on the spot training for ticketing and email issues
• Perform backup coverage to GSTs
• Perform daily question and answer

International SST is involved in the following off-frontline activities during shift:

• Updating existing WebGUI documentation
• Reviewing Database contacts and appending DB updates as needed
• Engagement with International engineering groups (AMPATH, PIREN, Intl GRNOC) for systematic process deployment updates
• Perform network buildout coordination and follow-up for new network additions
• Backup to I2 SST Weekly OPS Call
• Guide and advise staff on abnormal situations during SV and LGST absence
• EITS point person for GRNOC Hardware and Software trouble